Acronyms

ACD	Accelerated Cluster Development
BAME	Black, Asian and Minority Ethnic
BJC	Business Justification Case
CAMHS	Children and Adolescent Mental Health Service
CAPEX	Capital Expenditure
CC	Continuing Care
CCN	Complex Care Needs or Commissioning for Complex Needs
CHC	Continuing Healthcare
CIW	Care Inspectorate Wales
CoP	Community of Practice
CVS	Council for Voluntary Service
CWSA	Cluster Whole Systems Approach
CYP	Children and Young People
DCP	Discretionary Capital Programme
DPIF	Digital Priorities Investment Fund
DQR	Development Quality Requirements
DST	Decision Support Tool
DTHSC	Digital Transformation for Health and Social Care
DTOC	Delayed Transfers of Care
ECC	Externally Commissioned Care
EOI	Expression of Interest
EWMH	Emotional Well-being and Mental Health
FBC	Full Business Case
HCF	Housing for Care Fund
HEIW	Health, Education & Improvement Wales
HR	Human Resources
IAA	Information, Advice and Assistance
IPC	Infection, Prevention, Control or Institute of Public Care
IRCF	Integration and Rebalancing Capital Fund
LAC	Local Area Coordination or Looked After Children
LD	Learning Disability
LGBT+	Lesbian, Gay, Bisexual, Transgender plus (the ‘plus’ signifies the inclusion of other sexual orientations and gender identities).
MAPSS	Multi-Agency Placement Support Service
MATSS	Multi Agency Therapeutic Support Services
MCP	Main Capital Programme
MDT	Multi-Disciplinary Team
MSR	Market Stability Report
NEET	Not in employment, education or training
NPSV	Net Present Social Value
NPT	Neath Port Talbot
NPTCBC	Neath Port Talbot County Borough Council
OBC	Outline Business Case
ONA	Our Neighbourhood Approach
OPEX	Operating Expenditure
PBA	Project Bank Account
PCC	Prevention and Community Co-ordination Board
PDD	Project Definition Document (high level)
PDP	Programme Development Plans
PfG	Programme for Government
PHW	Public Health Wales
PID	Project Initiation Document
PNA	Population Needs Assessment
PSB	Public Service Boards
PSED	Public Sector Equality Duty
RBA	Results Based Accountability
RIC Hub	Regional Innovation Coordination Hub
RIF	Regional Integration Fund
RI&I or RII	Research, Innovation and Improvement
RIIC	Research, Innovation, Improvement and Communication
RPB	Regional Partnership Board
SARC	Sexual Assault Referral Centre
SBUHB	Swansea Bay University Health Board
SC	Swansea Council
SCH&H	Social Care, Health & Housing
SCP	Strategic Capital Plan
SMART	Specific, Measurable, Achievable, Relevant and Time-bound
SOC	Strategic Outline Case
SOP	Standard Operating Procedure
SSWBA	Social Services and Wellbeing Wales Act 2014
SVF	Social Value Forum
SVM	Standard Viability Model
TCCP	Transforming Complex Care Programme
TMHS	Transforming Mental Health Services
ToC	Theory of Change
ToR	Terms of Reference
TUC	Trades Union Congress
UNVRC	United Nations Convention on the Rights of the Child
VAWDASV	Violence Against Women, Domestic Abuse and Sexual Violence
WCCIS	Welsh Community Care Information System

Terms

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Asylum Seeker

This specifically represents people who are seeking to be recognised as a Refugee but their refugee status has not been legally determined. Not every Asylum Seeker will eventually be recognised as a Refugee but every Refugee was initially an Asylum Seeker.

B

Benefits

A measurable impact on an organisation or business, in our case primarily on our partner organisations. As opposed to Outcomes (which impact on People in general), a benefit will impact on the organisation in either a positive way (e.g. a reduction in operational running costs) or a negative way known as a Dis-benefit (e.g. changing a service may result in an increase in calls to a helpline or contact centre, which comes with an associated cost).

Business As Usual

A service provided by the Regional Partnership, either directly to our People or to the Regional Partnership Board and its partner organisations. 

C

Capital Expenditure

The purchase or creation of assets that are intended to be used for a period of at least one year or more, including items such as land, buildings and equipment

Citizen

Specifically represents the People who live in our region (i.e. people with a fixed address in Swansea or Neath Port Talbot). 

Cohort

A small group of People or a subset of a larger community. In some circumstances, it can be helpful to identify people in this way to focus on a specific subset of People (for example, a cohort of People who are involved in a pilot initiative or who have a specific need that is different to their wider community).

Commissioner

An individual that plans the services that are needed by our People and ensures that they are available, including potentially paying for the service to be delivered by another individual or organisation.

Communities

A large group of People, which may be based on their geographical location (such as the community of Port Talbot or Blaen-y-maes) or their shared characteristics or interests (such as the community of unpaid carers or the LGBT+ community). Different communities will have different needs, strengths and opportunities.

Continuous Improvement

A process by which we are constantly checking to see if our service is delivering the right results (e.g. achieving the right outcomes for our People) and making changes where we believe they are needed. The difference between transformation and continuous improvement is that we ensure continuous improvement is built into the service so that it is always happening (and we do not have to wait until a certain time or when funding is available to make a change).

D

Dependencies

The link between different tasks or responsibilities. For example, we cannot deliver an event until we have created a plan so the two tasks are dependent (one has to be completed before the other can be started). This is especially important if different individuals or organisations are responsible for each task, as they need to know what is dependent on their work and what their work is dependent upon. Understanding and mapping dependencies can help us to manage the work to ensure that we can successfully deliver our Plans and achieve our Strategies.

Drivers

The various influences on our transformation initiatives, providing a clear direction in terms of “why are we doing this”. Strategic Drivers can include national policies, recommendations from major reviews, regionally co-produced strategies, legislation and other important factors. These Drivers not only motivated us to transform but provide clear rationale and boundaries within which we can deliver change.

E

Expert by Experience

An individual who can represent a specific need based on their own lived experience of that need. Under the principles of co-production, this terms relates to People who are acknowledged for their expertise and their ability to present a true reflection of this experience to others.

F

Framework

Describes “how we will manage our work” which enables us to deliver our Strategies. Frameworks provide us with the structures, processes and mechanisms that we can use repetitively across all of our areas of work. For example, a Communications Framework helps us to communicate consistently and in line with the same principles regardless of which Service, Programme, Project or Function we are delivering.

Function

A service provided by the Regional Partnership Transformation Team that enables the partnership to operate. These are internal processes such as managing budgets and co-ordinating regional reporting which are necessary to enable us to work together and delivery our Portfolio of transformation initiatives. 

G

Goals

The purpose of our transformation initiatives, in terms of what needs to be achieved and by when. We often use the SMART technique to ensure that our goals are described in a clear and effective way.

I

Immigrant

Specifically represents the People who live in our region after having moved from a foreign country and settling here by becoming lawful permanent residents. They can be defined as Citizens although they may choose to return home whenever they decide to do so.

Indicators

How we quantify the achievement of our Outcomes (e.g. if we delivered a change, what number or percentage of people did it help).

Issues

A previously uncertain event that is now certain to have an impact on some aspect of our work.

L

Local Commissioning

When an organisation commissions a service either within their own local area or community, or only to their own Service Users directly.

M

Measures

How the changes we are delivering will impact on our Outcomes (e.g. if we delivered a change, how well did it work).

Migrant

Specifically represents the People who do not live in one place all of the time, instead moving from place to place for a variety of reasons such as seasonal work. They may choose to stay in one place (such as our region) for a period of time, during which they may be able to use our health and social care services).

Mission

How we intend to move forward and achieve our Vision, either in terms of a clear task or a commitment to working in a specific way to ensure that we can successfully deliver the tasks needed.

O

Objectives

The stated aims of an initiative to be achieved. This could include delivering a number of Outputs or implementing a number of tasks within a Plan. We often use the SMART technique to ensure that our Objectives are described in a clear and effective way.

Outcomes

A measurable impact on a key condition for some or all of our People (e.g. better wellbeing for carers). We may have lots of different initiatives contributing to a single Outcome over a long period of time.

Outputs

Something that is created by an initiative in order to help us achieve our Objectives. It could be a document, a process, an important message to be shared…anything that is created by a Programme or Project. Some of our outputs are co-produced in line with our Regional Co-production Framework. Other terms for Outputs include ‘Products’ or ‘Deliverables’.

P

People

Represents the individual members of our society; this is the broadest definition that includes the following: Citizen, Refugee, Asylum Seeker, Immigrant, and Migrant

Plan

Describes “how we will do it” in order to implement our Strategy and achieve our Vision for the future. The Plan is important to explain what action we plan to take in a way that everyone can understand what is going to happen and the impact of it happening. A Plan document combines information about the actions that will be taken during the life of the Programme or Project that is responsible for delivering it.

Portfolio

The totality of our investment in transformation. This means all of initiatives that we fund (regardless of their funding sources, timescales or resources) combined as a single collection of the following types of initiatives: Programme, Project, Work Package, and Task and Finish Group.

Process

The method we follow to achieve a desired aim. Having a process that is consistent, well defined and understood by everyone allows us to deliver the same results and achieve the best possible results. 

Professional

People who are paid employees of an organisation, not just those who directly support the work of the Regional Partnership.

Programme

A temporary structure responsible for implementation of a set of projects that will collectively deliver outcomes and strategic benefits.

Project

An initiative that delivers one or more Outputs that contribute to one or more Outcomes. These initiatives are time-bound and usually take between several months and two years to complete.

R

Refugee

Specifically represents the People who have been recognised as having refugee status and who live in our region subject to this status.

Regional Commissioning

When the Regional Partnership (or another regionally-focused entity) commissions a service either across multiple areas or communities, or with the involvement of multiple organisations to reach a greater number of Service Users directly.

Representative

An individual who has been nominated or who volunteers to represent the views of a group of People (such as unpaid carers) within our governance. The Representative role is described further in the Regional Co-production Framework.

Revenue Expenditure

Expenditure incurred on day-to-day running costs which would include rent, utilities and salaries.

Risks

An uncertain event that, if it happens, may have an impact on some aspect of our work.

S

Schedule

The tool we use for detailing the specific actions within the Plan including what tasks are required, who will do them, and when they will be started/finished. A Schedule is created for programmes and projects using our Project Server system.

Section 33 Agreement

A joint funding arrangement between organisations – often referred to as “pooled budgets” – which allow each organisation to contribute to achieving a shared outcome.

Service Manager

The individual who is accountable for a service, often the senior leader on a team within the Service Provider’s organisation.

Service Provider

The individuals, organisations or groups who provide a service (in this case, generally a health or social care service).

Service User

The People who use the services provided by a Service Provider.

Social Value

The quantification of the relative importance that People place on the changes they experience in their lives.

Strategy

Describes “what we plan to do” in order to achieve our vision for the future. A Strategy document combines various elements such as the mission, goals and drivers to describe the future state we want to achieve and why it is important. A strategy is not only about defining the scope and purpose of transformation, it is about engaging and inspiring the people who will help us to make that change happen.

T

Task & Finish Group

An initiative that is established to deliver a specific aim, task or Output. These initiatives are temporary and usually take weeks or months to complete.

Tender

A written invitation to potential Service Providers who may be interesting in providing the services we commission. The Tendering Process means a series of tasks that allow Commissioners to identify the most suitable Service Provider and appoint them in a fair, open competition (usually resulting in a Contract being issued from the Commissioner to the successful Service Provider).

The Act

The Social Services and Wellbeing (Wales) Act 2014.

Tolerances

A set variance on key criteria against which change is delivered (e.g. Time, Cost, Quality, Scope).

Tools

The things we need to help us deliver our Process, things like equipment, apparatus or software. Tools enable us to do the best job possible.

V

Vision

How we see the future either in terms of our regional partnership, our key priorities for transformation or in specific programmes of work. A Vision Statement is a simple, clear and concise statement of what the future will look like which inspires us all to achieve our vision.

Volunteer

People who are not paid employees of an organisation but devote their time and effort voluntarily to support the work of the Regional Partnership. Within this definition, there are a number of specific roles: Representative, and Expert by Experience.

W

Work Package

A set of tasks and actions required to deliver an Output. Whereas a Programme or Project may have specific funding and resources assigned to it, a Work Package may not and would therefore need to be delivered within our funding and resource constraints. 

Workstream

The structure for us to manage a number of programmes, projects, work packages and other activities related to a key theme or priority (such as Housing).